Common problem

1.How can I find out the customized price and after-sales service for heavy-duty roller conveyor systems?

A： For customized pricing, please feel free to contact us for the latest quote. We offer COMM and FOB pricing and support various payment methods including L/C, T/T, and D/A. Our after-sales service is responsive, with professional technical support to ensure easy equipment maintenance and stable performance. Sample information, packaging, shipping, and return/exchange policies can all be discussed in detail with our customer service team to protect your interests.

2.In which industries and markets is this roller conveyor system suitable?

A： Our roller conveyor systems are widely used in various industrial sectors such as mining, chemical, and food processing. Based on their durability and customizable design advantages, our products have successfully entered global markets including Europe, North America, Southeast Asia, and the Middle East. Tianqi Machinery ensures customers receive reliable and professional conveying solutions through strict quality control and an on-time delivery rate of up to 98%.

3.How can I get the latest quotes and after-sales service guarantees for pneumatic conveying systems?

A： Please feel free to contact us anytime for the latest quote. We support various transaction methods including COMM and FOB, and payment methods such as L/C, T/T, and D/A. Tianqi Machinery promises a 98% on-time delivery rate and provides rapid technical support within 2 hours. Our professional after-sales team ensures customized needs are met, responds promptly to customer inquiries, and guarantees the continuous and stable operation of customer equipment.

4.How does your company ensure the safety and environmental friendliness of material conveying systems?

A： Tianqi Machinery employs a closed-loop system design to minimize material leakage and external contamination. The system is equipped with mechanical seals and flange connections to ensure a secure seal and reduce material loss. Supporting multiple pressure modes and air pressure sources, and combined with safety relief valves and emergency stop mechanisms, the system ensures safe and stable operation, meeting high environmental standards.

Terms and Conditions

Corporate Terms and Conditions Policy
1. Product Quality Assurance: Tianqi Machinery promises that all products meet national and industry standards, ensuring stable and reliable performance.
2. User privacy protection: We strictly protect customer information security and will not disclose user data to unrelated third parties.
3. After-sales service commitment: We provide timely and professional technical support and repair services to ensure customer rights.
4. Legal Compliance Statement: All business operations comply with relevant laws and regulations to maintain a fair and just trading environment.
5. Terms and Conditions Revision and Updates: This policy will be updated in a timely manner in accordance with laws, regulations and business needs, and customers will be notified promptly through official channels.
6. Dispute Resolution: The parties shall resolve any disputes amicably through negotiation. If necessary, they may file a lawsuit in the People's Court of the place where the contract was signed.

Technical Support

1. Provide professional product R&D technical consultation to ensure that the conveying equipment meets the personalized needs of customers.
2. Provide comprehensive pre-sales technical support services, including solution design and process optimization suggestions.
3. Implement standardized equipment installation and commissioning to ensure efficient and stable equipment operation.
4. Provide system operation training to improve customers' usage and maintenance capabilities.
5. Provide after-sales technical services and respond promptly to equipment operation, maintenance, and troubleshooting.
6. Conduct regular equipment inspections and maintenance to ensure long-term stable operation of the equipment.
7. Support equipment upgrades and improvements to drive continuous improvement in customer production efficiency.
8. Provide professional technical consultation to help customers solve technical problems related to conveying systems.

After-sales service

1. Tianqi Machinery provides a 12-month quality guarantee period for all conveyor equipment sold, starting from the date of delivery.
2. For product quality issues not caused by human error during the warranty period, the company will be responsible for free repair or replacement.
3. Provide equipment installation guidance and technical support to ensure the normal operation of the equipment.
4. We provide lifetime maintenance services to ensure our customers' long-term usage needs are met.
5. Respond quickly to customer after-sales needs and ensure that problems arising during equipment use are resolved in a timely manner.
6. We support customized services to meet the special needs and non-standard design services of different customers.

Maintenance service

1. We provide professional installation, commissioning, maintenance and upkeep of conveying equipment to ensure long-term stable operation of the equipment.
2. Establish a rapid response maintenance team to provide timely diagnosis and repair for customer equipment failures.
3. Provide regular inspection and preventive maintenance services to reduce equipment failure rate and extend service life.
4. Support the supply of equipment parts and ensure the quality and compatibility of maintenance materials.
5. For non-standard equipment, we provide customized repair solutions to meet the needs of different customers.
6. Maintain transparent maintenance records, provide real-time feedback on maintenance progress, and ensure that the service process is traceable.
7. Relying on professional R&D technology, we continuously optimize maintenance technology to improve maintenance efficiency and reliability.

Contact information

Common problem

Terms and Conditions

Technical Support

After-sales service

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